Refund policy

Our products are made when ordered as part of our sustainable initiative with our manufacturing partners to help reduce waste and protect our environment.  Rest assured that every product is responsibly made with quality and comfort.

How do I contact Customer Service?

Email us at: info@iheartbmk.com

What's your return policy?

• We will accept your return of unworn, unwashed, like new condition (per I HEART BMK discretion) and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 30 days of the receipt.
• Eligible refunds made within 30 days after receipt will be credited for the item's purchase price in the original form of payment.
• Any other return/exchange will fall under the I HEART BMK Guarantee policy for merchandise credit or merchandise swap.

I HEART BMK Guarantee is our easy return policy.  For more information, click HERE.  

Cancelling or Modifying Orders:

Our products are custom made to your orders which usually occurs a couple of hours after the order has been placed. Once orders are in production, it can no longer be cancelled or modified.

• There is a 50% re-stocking fee on all cancelled orders as we incur non-recoupable costs regardless of an order's fulfillment status.
• If applicable, your shipping fees will be fully refunded due to a cancellation.
• Please reach out to info@iheartbmk.com and we will try our best to fulfill your request.

Return/Exchange/Refund vs I HEART BMK GUARANTEE (IHBG):

What's the difference between the two:

• Return/Exchange/Refund - are orders that are purchased in 30 days and follows the guidelines above in our Return Policy.
• I HEART BMK Guarantee (IHBG) - is our commitment/warranty for life. All you have to do is fill out the IHBG Form and send the product and the completed form back to us.